Mis Wintergear Case Study Essay

MIS 2301 winter clip Gear Distribution Case reportwPlaces rules of sound out corroborate nightspot and delivery date, issues invoiceconfirms invoicefulfills order and ships goodsfollow up delivery conditions met, and recompense receivedwPlaces orderConfirm order and delivery date, issues invoiceconfirms invoicefulfills order and ships goodsfollow up delivery conditions met, and payment receivedWinter Gear DistributionWinter Gear DistributionFastFitFastFit1.WGBWGBFastFitFastFit2.A single personnel computerA single personnel computerSalesSales image s sack upner image scannerOperationsOperationsArrows Flow of operation1 FastFit places order with gross revenue personnel over the phone 2 Sales manually completes subject order forms and sends confirmation to Fastfit for each order and their delivery dates 3 FastFit confirms for orders to be filled4 Operations fills and ships orders to Fastfit5 news report issues invoice to FastFit6 FastFit fulfills payment as agreedLAN with 4 per sonal computers, printer, and deposit serverLAN with 4 personal computers, printer, and file serverIBM ASA four hundred system with 3 CRT-terminalsIBM ASA 400 system with 3 CRT-terminalsAccountingAccountingWAN to connect departmentsWAN to connect departments3. If clients call and ask for the emplacement of their orders, the answer would cosmopolitanly be simple because the order can be labeled as processing, fulfilled, shipped, or delivered. If the customer wanted more details, and depending on the tracking systems that the company uses, they may or may not be able to give them the general location of the order (UPS map tracking). Companies would general want to fulfill orders in a timely fashion, so button orders out of warehouses would be recorded and their status updated, therefore, it is not oft of a business problem. 4. Errors in filling orders are standardisedly because, for example, for ordering online, a customer can general edit shipment summateresses, or items in th eir cart while the order has still not been shipped. If the company operated like WGD and had no communication between their departmental systems, confusion on thewhat, where, and how much of a customers order can be messed up or not reflect the changes. Aside from the errors of processing orders, delivery can have errors as well, such as late deliveries or deliveries to the vilify addresses. The business impact is that customers will be dissatisfied and frustrated callable to the inefficiency of the supplier company. They will complain virtually the timeliness, or operation of a company which would harm the companys reputation and possibly come down revenues. Bad reviews by customers can lose a companys past customers or ward away new ones. 5.Steps beat elapsed customer places order with WGD 30-60 mins (over the phone, not very time consuming) WGD processes order 1 day (must check inventory, input order into system) WGD sends confirmation of order and delivery dates within 1 day (email, digitally) WGD fulfills and ships order 2 eld (packages order, checks it over, updates order system input, ships out) Customer receives shipment 3-4 days (delivery is most time consuming but since standard delivery is 5-8 days, fulfillment and delivery add up to about 5 if in U.S) WGD issues invoice Occurs during deliveryCustomer fulfills payment Varies, can be immediately or with a payment plan WGD can likely ship an order within about 2-3 days but delivery time will be between 5-8 days. This is not a business problem because most companies operate as well with standard delivery times, however, WGD can improve their efficiency, reduce errors, and increase customer satisfaction if they updated their systems to be interconnected and more modern technology. 6. A scanner in the Sales Department would reduce the time needed to manually input process forms. A WAN network would also be useful because it would connect the Sales, Operations, and Accounting Departments despi te being in several(predicate) buildings this decreases error probability and increases efficiency in processing, fulfillment, and shipment. ( See red figures in diagram in Q2 for changes in technology to WGD).